Easy, Hassle Free 60 Day Return Policy

 

If for any reason you are not completely satisfied with your purchase, you may return your order within 60 days of purchase it for a full refund minus any original shipping charges.

FULL INSTRUCTIONS FOR RETURNS:

        1. Properly pack the return. Your return must be in a new and unworn condition, with all the original tags, and have the original packaging (if any). If your return does not meet all these conditions, especially if it exhibits any obvious signs of wear, we will not accept your return. For hats, please pack in the box it came in or another box. Hats not returned in boxes are often damaged in transit and we will not accept damaged products.
        2. Mail your return to the following address:
          BILLION CREATION
          c/o ONLINE RETURNS
          687 Palomar Street Ste 3
          Chula Vista, CA 91911
  • Once your return is processed by our warehouse (usually within 24 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. If you requested an exchange, your requested exchange will be shipped to you within 48 hours of processing your return. Please note that depending on your credit card company, it may take an additional 2-7 business days after we issue your refund for the credit to clear back into your account.

Return Requirements:

1. Order must be unworn OR only tried on for fit/sizing and in a new undamaged condition.

2. Order must be returned within 60 days of the date of purchase.

3. Order must arrive to our warehouse undamaged.

FOR HATS

If you are returning a HAT, please DO NOT ship them in any type of flat envelope or flat box. They will get damaged and we will not accept them back. Please return your hat in the original box or similar size box to prevent damage on return.

FOR SHOES

SHOEBOXES ARE PART OF THE SHOES. When returning shoes, the shoes AND the shoebox must be shipped inside another form of packaging. DO NOT return your shoes by using the shoebox as the return packaging. Using the shoebox as the exterior shipping container irreparably damages the shoeboxes and makes these shoes unsellable. For your convenience we have included a polymailer bag with your original order that you can use as your return packaging. You can ship your returned shoes in this polymailer bag (please note this bag does not include return postage). If you do not package the shoes and the shoebox in another packaging, your return will be refused and you will not receive a refund/exchange.

Failure to follow these requirements will result in your return not being accepted

Notice Concerning Exchanges:

If you would like an exchange, we do offer hassle-free exchanges. You cover the cost to ship your item/s back to us and we will ship a replacement item back out to you for free. If you would like to do an exchange, just include a note with your return letting us know what you would like us to do. We will take care of the rest.

 

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