Frequently Asked Questions

 

Returns

Question: I want to return my purchase for a refund or exchange. What do I do?

Answer: If you are not 100% satisfied with your purchase from Billion Creation you can return your item(s) for a full refund within 45 days of purchase. Returns must be unworn and new condition, and returned in the original packaging. Please note, any refund will not include any amount you originally paid for shipping.

Click Here to go to our return policy to get detailed return instructions.

Question: How long does it take for me to get a refund or exchange?

Answer: Refunds take about 1-2 days to process from the time we receive your return. Please note that depending on your credit card company, it may take an additional 2-10 business days after we credit back your credit card for funds to post back to your account. This delay is because of the credit card companies. Not our rules.

Exchanges take about 6-7 days from when we receive your return. Once we receive your item, confirm with you what you would like in exchange, confirm we have that item in stock, and receive your reship cost payment , we will ship your order out.

Ordering

Question: Do you ship to my area?

Answer: We ship to all U.S. addresses, including all 50 glorious states, APO/FPO addresses and all U.S. territories. We also ship to the following countries:

Australia

Austria

Belgium

Canada

Denmark

Finland

France

Germany

Greece

Iceland

Italy

Japan

Luxembourg

Netherlands

New Zealand

Norway

Poland

Portugal

Republic of Ireland

Slovakia

Slovenia

South Korea

Spain

Sweden

Switzerland

United Kingdom

If your country is not on this list and you are still interested in ordering from us, email us. Most likely we can figure out a way to get what you want to you.

PLEASE NOTE: Due to licensing restrictions, we do NOT ship Dickies branded products internationally. If you place a Dickies order with us for international shipment, we will not process your order and refund your money.

Question: How do I know my size?

Answer: If you are unsure of your size for any of our products, please check our sizing charts for guidance. Please note that sizing charts are an approximation of your sizing. Generally, they are pretty accurate, but variations occur from brand to brand and even within a brand, there are variations because of material and production run.

 

Question: I want to know if you carry a specific brand?

Answer: Click on Brands We Carry. You will be taken to a page where you can view all brands that we have.

 

Question: What if you do not carry the brand I am looking for?

Answer: If there is a brand that you want that we currently do not carry, let us know! We value your feedback and always strive to carry the best in streetwear.

Click Here for our contact information or email us at 619@billioncreation.com or call us at (619) 427-4802. Also check back often as we frequently get new brands in stock.

Question: Do you match prices if an item goes on sale after my purchase?

Answer: No. We do not match pricing after you make your purchase. Sorry, that’s just how we roll.

 

Question: How will you ship my order?

Answer: We generally ship orders within 1 business day of receiving the order. All orders are shipped by United States Postal Service. Unless you have paid for Priority Express Mail service, we ship using First Class Mail or Priority Mail, which takes about 1-5 business days for delivery depending on where you are in the U.S.

For all hat orders, we ship your order in a box, so that your hat order will arrive in a pristine and undamaged condition. If you have any other questions about shipping, please feel free to call us at (619) 427-4802 or email 619@billioncreation.com. If you have any special requests for shipping, also please feel free to contact us.

 

General

Question: How do I unsubscribe from any of your mailing lists?

Answer:

1. Call us at (619) 427-4802 and one of our customer service representatives will take care of your request over the phone.

2. Email us at 619@billioncreation.com and one of our customer service representatives will unsubscribe your email address.

OR

3.Click on the unsubscribe button at the bottom of any email newsletter that you receive from us.

 

Question: How do I use my Gift Certificate/Coupon Code/Store Credit Code?

Answer: Using your Promo Code is as easy as 1-2-3!

1. Place all of the items you are purchasing into your shopping cart.

2. On the Shopping Cart Screen, enter in your Promo Code next to the button that says APPLY COUPON.

3. Click Apply coupon. You’ve just applied a discount to your order!

 

Question: The item I want is out of stock. What do I do now?

Answer: If there is an item or size that you want that we do not have in stock, please Contact Us and we will do our best to help you get it. We will either tell you when we are getting the item back in stock or other places you may be able to get it.

 

Question:What do you do with my information?

Answer: We keep all your personal information in the strictest confidence. We do not share your personal information with anyone else. Click here or more information on our privacy policy.

 

Payment Information

Question: Do you accept international credit cards?

Answer: Yes we do!

 

Question: Do you accept credit card gift cards?

Answer: Currently, we cannot accept gift cards.

 

Question: Do you charge sales tax on any item?

Answer: Billion Creation is required by law to collect sales tax on orders shipped to California. If we ship to an address within California, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Important Sales Tax Information

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

 

Question: Is it safe to use my credit card on your site?

Answer: DEFINITELY. We are deeply committed to maintaining the security of your personal information. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. We use the highly secure Positive SSL from Comodo to make sure that every transaction is fully encrypted. Also, if you do create an account on our website, all credit card information is stored securely with our payment gateway company Authorize.net.

To learn more about Positive SSL, Click Here. To learn more about Authorize.net, Click Here.

 

Question: Is it safe to use my debit card online?

Answer: WITHOUT A DOUBT IT IS SECURE. All security measures that we have for credit card transaction we also have for debit card transactions.

 

Question: Why was my debit card charged twice?

Please note: If you pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original “hold” will be voided. Sometimes, two transactions might appear temporarily on your bank account. But one of those transactions will void out. Bottom line here is that we do not double charge your debit card.

 

Question: What forms of payment do you accept?

Answer: We currently accept Visa, MasterCard, Discover, American Express. We can also process your transaction using Paypal. To pay by Paypal, please contact us because Paypal is not automatically available on checkout.

 

Question: Why was my credit card declined?

As part of our fraud security, we require that all credit cards you use on our website be verified by entering the correct CVC code and billing address. If you do not enter this information in correctly, your order will not be processed for shipment. If you have entered your information correctly and are still getting an error message when placing your order, please contact us at either (619) 427-4802 or 619@billioncreation.com and we will be happy to assist you.

 

Question: I’m having problems placing my order. Can you please help?

Answer: If you have any difficulties placing an order through our website, please contact us immediately so that we can assist you. You can either call us at (619) 427-4802 or email us at 619@billioncreation.com. We are here to help!

 

Paypal

Question: How do I sign up for PayPal?

Answer: You can sign up for a PayPal account by going to paypal.com.

 

Question: How do I use a Paypal payment option?

Answer: Existing PayPal users who would like to use PayPal as their method of payment can contact us to use this option. If you have any questions about making a payment by Paypal, please feel free to contact us at 619@billioncreation.com.

 

Question: What do I do if I have questions about my PayPal account?

Answer: You may contact PayPal customer service by calling 888-221-1161 or go to paypal.com for support and additional information.

 

Question: What is PayPal?

Answer: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions.

 

Question: When are funds transferred out of my PayPal account for my order?

Answer: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

 

Bill me Later

Question: How do I use Bill Me Later?

Answer: Bill Me Later is a payment method that’s offered to you during checkout. Simply select Bill Me Later from the payment type area, and follow the instructions presented. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

 

Question: What is Bill me Later?

Answer: Bill Me Later is a safe and convenient payment method offered through Paypal. It is available to all US residents who are of legal age in their state of residence. Bill Me Later is subject to credit approval, and once approved, you will have 25 days from the date on your statement to pay your balance in full without incurring any fees. For more information, customers can contact PayPal customer service by calling 888-221-1161.

 

Technology

Question: What are cookies? Do I need to enable cookies on my browser?

Answer: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

 

You need to enable cookies on your browser to enjoy all the shopping features on billioncreation.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on “Logout” link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy.

 

Question: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Answer: Please double check the credit card number, expiration date, CVC code and billing address and make sure this information matches what your credit card company has.

 

About

Question: How can I get in touch with you?

Answer: We be here for ya!

Call us maybe: (619) 427-4802

We are open for your calls from:

9:30AM-6:30PM Pacific Standard Time  Mondays through Saturdays

9:30AM-5:00PM Pacific Standard Time on Sundays

Email Us: 619@billioncreation.com

Visit Our Shop: 687 Palomar Street Ste 3, Chula Vista, California 91911

We are open from:

9:30AM-6:30PM Pacific Standard Time, Mondays through Saturdays

9:30AM-5:00PM PST Pacific Standard Time, Sundays

 

Question: How do I know it is safe to shop with you?

Answer: We are deeply committed to maintaining the security of your personal information. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. We use the highly secure Comodo Positive SSL to make sure that every transaction is fully encrypted. Also, if you do create an account on our website, all credit card information is stored securely with our payment gateway company Authorize.net.

To learn more about Positive SSL, Click Here. To learn more about Authorize.net, Click Here.

 

Question:How do you package your shipments?

Answer: Each of our items is carefully bagged, and then shipped in either a box or a heavy duty mailer. All hats are shipped in boxes to prevent crushing.

 

Question: Are your products authentic?

Answer: All of our products are genuine, authentic, defect-free, and brand new brand name apparel. Every item comes with all proofs of authenticity including holographic stickers, sizing stickers, and tags.

We are official retailers for every brand that we carry. You can even contact brands to ask if what we carry is authentic. Some brands have store locators directly on their site. For New Era, you can even go to their website, type in our zip code (91911), and our shop will pop up on the list of official stores.